Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY
By placing your order, you hereby agree to all our terms and conditions:
We ship to countries within Europe.
PRODUCT AND USE:
TNBL SWEDEN operates exclusively as a wholesaler. All products sold on this website are intended for those qualified in the beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.
We therefore perform continuous control after the diploma / license by requesting submission of these documents, we retain the right to refuse / cancel the purchase if these documents are not submitted as requested.
All values of currency on this site are in Swedish Krona (SEK).
We accept all major credit/debit cards :: Visa, MasterCard, Maestro, Solo
We accept payment via Paypal.
TNBL SWEDEN do not store any credit/Debit card information and all credit/Debit cards payments are handled by Paypal.
All transaction information passed between merchant sites and Paypal systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Paypal are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Paypal servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Customer Service for WEBSITE Opening Hours: Mon-Fri : 11:00 am to 5.00 pm.
OUT OF STOCK/SPECIAL ORDER ITEMS: Goods are subject to availability, if your item is not in stock, we will place it on “back order”. This means that as soon as the item becomes available it will be sent on to you. Some items/kits are not held in stock and are ordered in as and when they are requested. For most items this should be no more than a maximum of 10 working days. There are rare occasions however when this may take longer, for example if the manufacturers are unable to supply us during this period of time. On these occasions a refund or alternative product for the back ordered item is available. Please note, we are also a Cash & Carry and although every effort is made to keep stock levels up to date on the website, items can quickly sell out.
All orders will be charged at a flat rate of 80 SEK for 2 or 3 days delivery in Sweden only.
For overseas enquiries, please contact firstname.lastname@example.org
Due to recent increase in card & ID fraud and for added security, goods will only be shipped to the registered card or account holders address.
All orders will receive a confirmation email and order number. Please keep this information safe as they will be needed when making enquiries.
RETURNS & CANCELLATIONS:
We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost effective way of returning your order.
Cancellations within 14 days of receipt - We will accept cancellation of item/s without reason providing we are notified within 14 days of purchase being delivered you can contact us by return email from your order confirmation, our contact us page or live chat.
After the 14 days from receipt - Returns will only be accepted at our approval, requests for this approval should be sent us either by return email from your order confirmation, via our contact us page or live chat. This approval will only be given by one of these written methods and cannot be agreed over the phone.
DAMAGED / FAULTY GOODS:
If the goods are missing from an order, your order is incorrect or goods are damaged or faulty please keep the goods together with the packaging and contact us as soon possible either by return email from your order confirmation, our contact us page, telephone or live chat for guidance.
Returning items - All products being returned because of cancellation must be unused, unopened and in a re-saleable condition. We cannot accept liability for goods lost or damaged during transit whist being returned to us. You are advised to wrap the product carefully to avoid any damages. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include your order number, name and address, and/or a copy of your purchase receipt with your return. Please note that the cost of returning unwanted items is your responsibility.
We will allow the following period of time after the receipt of your order in which to return your item/s.
28 days (within Sweden)
28 days (within Europe)
28 days (Rest of the world)
If it is not possible to return the items within these times please advise us.
Please email email@example.com for returns address.
Please include your order number, name & address with any returns this will help speed up your refund.
RIGHT TO WITHDRAW GOODS:
We reserve the right to withdraw any goods from the website at any time. We will not be liable to you or anyone else for withdrawing any goods from the website.
INTERNATIONAL ORDERING POLICIES:
Please allowing up to 3-5 days for order to be sent WITHIN EU COUNTRIES ONLY, depending on the zones destination.
Keep in mind that some products may not be allowed to be shipped outside of Sweden. For these products, your money will be refunded.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are the sole responsibility of the customer.
SHIPPING AND RETURN POLICY:
Most orders are processed and shipped within 24 hours of payment clearing (subject to stock availability at the time your order is processed). The vast majority of orders are dispatched either on the same working day or the following working day. Please note that we cannot dispatch goods until payment has been received, this will need to be taken into consideration when choosing your payment option.
Please allow 2 to 5 working day, depending on the size of the order. Dispatch costs will be defined at the checkout point. Rates are set and cannot be amended. Please contact Customers Services if you wish to make alternative arrangements for delivery. Local pick up can be arranged.
Following a failed delivery attempt, goods will be returned to us by the couriers & you will be responsible for any associated delivery & return cost. We will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.
All goods remain the property of TNBL SWEDEN until paid for in full.
TO CLAIM MISSING ITEMS: INSPECT goods immediately, all claim must be made within 7 days on receipt of goods date.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.
Exchanges and refunds must be made within 7 days of receipt. Goods must be returned unused and in the original packaging. The customer is responsible for all shipping charges plus insurance (if applicable) when returning goods to us. All incomplete returns (missing part) are subject to a minimum 20% restocking. Certain items are excluded from the returns policy; this information is available in the product description.
Please contact us via email to arrange for the return of merchandise. Confirmation must be made before returned items are sent or the transaction will be void.
PRIVACY & SECURITY POLICY
All personal information is kept private and will not be made available to third parties.
We are not responsible for typographical errors. Photos are for representational purposes only. TNBL SWEDEN website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on www.tnbl.se we will try to correct them as soon as we can.
Prices are subject to change without notice due to fluctuating costs.
All content included on this site, such as text, graphics, logos, images, digital downloads, are the property of TNBL Sweden and is protected by copyright laws.